1. Parties, Purpose and Scope
These Terms of Use; It is valid for all real and legal persons ("User" or "Customer") who visit, become a member of and/or shop on the sexdoktoru.com website ("Site") operated by Sex Doktoru (DataKolik Digital Services and E-Ticaret).
Logging in to our site, browsing our pages or placing an order; It means that you have read, understood and accepted all of these Terms of Use without raising any objection. If you do not accept the terms, you should not use our site.
Legal Notice and Binding: Sex Doctor reserves the right to update these terms at any time to comply with changes in applicable legislation or in line with commercial requirements. The updated terms become valid for all users as soon as they are published on the site.
2. 18+ Age Verification and Legal Age Requirement
Products offered on our site; It is in the categories of sexual health, medical hygiene, adult life and fantasy accessories.
- Requirement of Majority: T.R. In accordance with the legislation and the provisions of Article 226 of the Turkish Penal Code, only adult individuals over the age of 18 can log in, become a member and place orders
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- Verification Declaration: The user irrevocably accepts, declares and undertakes that he/she is over 18 years of age by confirming the age verification window that opens when first entering the site and placing an order.
- Disclaimer: Our company has no legal, criminal or administrative liability for the actions of minors who enter the site or place orders by declaring their age incorrectly; All legal responsibility belongs to the user and his legal guardian.
3. Intellectual and Industrial Property Rights
All software, page designs, texts, logos, trade names, slogans, original product descriptions, blog contents, icons, database architecture and visual materials on the Sex Doktoru website belong to DataKolik Digital Services and E-Ticaret or are licensed by our company.
- No material protected under the Intellectual and Artistic Works Law No. 5846 and the Industrial Property Law No. 6769; It cannot be copied, reproduced, distributed, published or converted into source code by reverse engineering, in whole or in part, without the prior express written permission of our company.
- Interfering with the site infrastructure by means of automatic data extraction (scraping, crawling, use of bots, etc.) is strictly prohibited and is a cause for legal prosecution.
4. User Account, Security and Responsibilities
- Accuracy of Account Information: Name, surname, T.R. declared when creating a membership or completing an order without being a member. The user is responsible for the accuracy of the identification number (if required for the invoice), delivery address, telephone and e-mail information. Sex Doctor cannot be held responsible for failure to deliver the order due to incomplete or incorrect information.
- Password and Session Security: The user is obliged not to share his/her membership password with third parties and to ensure its security. All transactions made from the user account are the direct responsibility of the account owner.
- Abuse Prohibition: In case of creating fake orders on the site, unauthorized testing of someone else's card information (fraud), searching for system vulnerabilities or cyber attacks that will prevent the servers from working; The relevant IP addresses are blocked and a criminal complaint is immediately filed with the judicial authorities.
5. Product Information and Medical Disclaimers
Delaying products, massage oils, lubricating gels, herbal supplements and sexual health products offered for sale on our site are CERTAINLY NOT MEDICINE.
- The products on our site cannot be prescribed for the diagnosis, treatment or prevention of any disease and do not replace medical treatment.
- Product descriptions are based on the original packaging, brochure and prospectus information provided by the manufacturer or importer companies.
- Individuals with chronic heart disease, blood pressure, diabetes or allergies are advised to consult their specialist physicians before using any product.
- Our company is not responsible for any problems that may occur due to failure to comply with the storage conditions of the products in their original packaging (keep in a cool place, away from sunlight, etc.) and the user manual.
6. 100% Privacy, Neutral Packaging and Invoice Assurance
As a Sex Doctor, due to our deep respect for the privacy of our customers, full confidentiality is applied at every stage of shopping:
- Neutral & Double Layer Packaging: All your orders are prepared in thick and double-layer neutral packaging, the contents of which cannot be recognized from the outside. "Sex Doctor", logo, web address or any sign of sexual health products WILL NEVER appear on the package or cargo bag.
- Content Does Not Appear on the Shipping Receipt: The product name or nature is not written on the shipping label or shipping note; A neutral category code is used as a legal requirement. The courier or the person receiving the package cannot know the content of the order.
- Bank Statement Confidentiality: "Sex Doctor" or product name will not be written on your credit card statement or slip; only our company's official title “DataKolik Digital Services and E-Commerce” appears with a neutral collection
- E-Invoice Privacy: Your order invoice is not hung outside the parcel for confidentiality reasons; It is sent encrypted only to your personal e-mail address registered in our system.
7. Return Conditions for Health and Hygiene Reasons (Right of Withdrawal Exception)
Our fundamental principle is to protect the health of our customers and maintain hygiene standards without compromise:
- Consumer Law No. 6502 & Regulation Provision: In accordance with Article 15/1-ç of the Distance Contracts Regulation; “The consumer cannot exercise his right of withdrawal in contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable for health and hygiene.”
- Products Not Accepted for Return: Adult toys, underwear and fantasy costumes, condoms, creams and lubricants whose protective safety tape has been opened, whose packaging has been torn, that has been tried, tested or has come into contact with the skin/body, CANNOT be returned or exchanged in accordance with health and hygiene legislation.
- Situations That Can Be Returned: Products whose original packaging, box, security tape and protective seal have not been opened, are not worn and whose resalability is intact can be returned within 14 days from the delivery date within the scope of the legal right of withdrawal.
- Defective / Defective Products:Products with factory defects or defects arising from production are inspected and replaced with a defect-free product, subject to the warranty and technical service procedures of the manufacturer and importer company.
8. Ordering, Pricing and Payment Terms
- Prices and Taxes:All sales prices stated on the site include Value Added Tax (VAT) unless expressly stated otherwise.
- Technical and Price Errors: In product prices that are clearly and grossly inaccurate due to system updates, exchange rate fluctuations or technical glitches; Sex Doctor reserves the right to unilaterally cancel the order and refund the amount collected from the buyer without interruption.
- Payment Security: Payments are made through licensed virtual POS infrastructures with 256-Bit SSL encryption and 3D Secure approval system. Our company never stores users' credit card numbers or security codes (CVV) in its systems.
9. Force Majeure and Limitation of Liability
- Sex Doktoru cannot be held responsible for late delivery of orders or temporary inaccessibility of the site due to force majeure events beyond our company's control, such as natural disasters, fire, flood, earthquake, war, state of emergency, general strike, nationwide outages in telecommunications and internet infrastructure.
- Sex Doktor takes the necessary technical security measures to ensure that the site is free of viruses, trojan horses or similar harmful elements; However, no responsibility can be accepted for the risks that the user may encounter due to not having sufficient security software on his/her device.
10. Competent Court and Dispute Resolution
The Law of the Republic of Türkiye shall apply to the resolution of any disputes that may arise from the application or interpretation of these Terms of Use.
In resolving disputes; T.R. Within the monetary limits declared by the Ministry of Commerce, Provincial or District Consumer Arbitration Committees and Istanbul (Anatolia) Consumer Courts and Enforcement Offices in the place of residence of the Buyer or Seller are authorized.
11. Company Information and Communication Channels
For all your questions, suggestions or complaints regarding these terms, you can contact our company through the official channels below:
- Commercial Name: DataKolik Digital Services and E-Commerce
- Brand: Sex Doctor (sexdoktoru.com)
- Address: Cevizli Mah. Ulubey St. Nursanlar A Blok No:4A İç Kapı No:113 Kartal Istanbul
- Customer Services: 0850 123 45 67
- E-Mail: [email protected]
- MERSİS No: 0123456789000001
- KEP Address: