1. Login and Identity of the Data Controller
As Sex Doctor (DataKolik Digital Services and E-Commerce), we attach the highest importance to the privacy and security of the personal data of our customers, users who visit our website and business partners, as "Data Controller", within the scope of the Personal Data Protection Law No. 6698 ("KVKK") and the relevant legal legislation.
This Information Text; In order to fulfill the obligation to inform arising from Article 10 of KVKK; sexdoktoru.com has been prepared to inform you about the processing purposes of your personal data collected through our website, legal reasons, collection methods, to whom it may be transferred and for what purposes, and your legal rights under Article 11 of the KVKK.
- Data Controller Commercial Name: DataKolik Digital Services and E-Commerce
- Brand Name: Sex Doctor (sexdoktoru.com)
- Headquarters Address: Cevizli Mah. Ulubey St. Nursanlar A Blok No:4A İç Kapı No:113 Kartal Istanbul
- Trade Registry Number:
- MERSIS Number
- E-Mail: [email protected] / [email protected]
- Customer Hotline:
- KEP Address:
Privacy and Sensitivity Assurance: Sex Doctor accepts the privacy of private life as a fundamental principle due to the nature of the adult life and sexual health sector in which it operates. Any data collected will not be used for purposes other than the fulfillment of your order and legal obligations, will not be sold or transferred for commercial benefit.
2. Processed Personal Data Categories
Within the scope of the services carried out through our platform, personal data in the following categories are processed only in accordance with the purpose, in a measured and limited manner:
- Identity Information: Name, surname; In accordance with the legal legislation, T.R. is obliged to issue invoices. identification number or tax identification number.
- Contact Information: Delivery address, billing address, mobile phone number, e-mail address.
- Customer Transaction Information:Order date, order number, basket records, order content, payment type, cargo tracking information, request and customer support notifications.
- Financial Information: Payment method information, money transfer/EFT receipt and transaction explanations, bank IBAN number for refunding the payment in case of refund. (Note: Your credit card and debit card number, card expiration date and CVV security code are NEVER STORED in our systems).
- Transaction Security and Technical Data: IP address, port information, website entry-exit log records, device and browser information, cookie records, encrypted password hashes (hash), fraud security scores.
- Marketing and Preference Data: In case of explicit consent; shopping preferences, cart reminders, campaign and commercial electronic message permission records (IYS records).
3. Purposes of Processing Personal Data
Your personal data is processed for the following purposes in line with the personal data processing conditions specified in Articles 5 and 6 of Law No. 6698:
- Establishment and Execution of Distance Sales Contract: Receiving orders, supplying products, preparing them in 100% neutral double-layer confidential packaging standards and delivering them safely to your address.
- Ensuring Privacy Standards: Shipping with a neutral category code without specifying the brand name and product content on the order package; The invoice is not hung on the outside of the parcel but is sent encrypted only to your personal e-mail; Not reflecting sensitive phrases other than the official company name (*DataKolik E-Ticaret...*) on the bank statement.
- Financial and Legal Obligations: Issuing e-Archive/e-Invoice, keeping accounting records and complying with legal archiving periods in accordance with the Consumer Protection Law No. 6502, the Distance Contracts Regulation, the Turkish Commercial Code and the Tax Procedure Law.
- After-Sales Support Processes: Complete execution of cancellation, return, exchange, cargo tracking and customer consultation processes.
- Information and Platform Security: Protection of the website against cyber attacks, card fraud, malicious data scraping and fraudulent order attempts.
- Commercial Communication (Optional): In accordance with your explicit consent; Sending commercial messages via e-mail and SMS about new products, discounts and seasonal campaigns.
4. Method and Legal Reasons for Collecting Personal Data
Your personal data; It is collected electronically through our website (sexdoktoru.com), mobile interfaces, membership registration forms, order steps, online payment forms, e-mail, WhatsApp support line and telephone calls, either fully or partially automatically or non-automatically as part of a data recording system.
Your data is processed based on the following legal reasons stated in Article 5 of the KVKK:
- Directly related to the establishment or execution of a contract (Art. 5/2-c): Establishment of the Distance Sales Agreement and Membership Agreement, delivery of the order.
- Ability of the data controller to fulfill its legal obligations (Art. 5/2-d): Obligations arising from tax legislation, e-commerce laws and consumer rights legislation.
- Data processing is mandatory for the legitimate interests of the data controller (Art. 5/2-f): Provided that it does not harm your fundamental rights and freedoms; information security, fraud control, customer satisfaction and operational quality processes.
- It is mandatory for the establishment, exercise or protection of a right (Art. 5/2-e): Use of defense and litigation rights in possible consumer disputes.
- Explicit consent (Art. 5/1): Transmission of campaign and marketing notifications (IYS approval).
5. Parties to whom Personal Data is Transferred and Purposes of Transfer
Sex Doktor will not sell, rent or transfer your personal data to third parties for marketing purposes without permission under any circumstances. Your data is transferred only to the following recipient groups in accordance with Articles 8 and 9 of the KVKK:
- Contracted Cargo and Courier Companies: Only name, surname, delivery address and telephone information are transferred for the purpose of delivery of orders. Product content, type or product name WILL NEVER BE SHARED with the cargo company.
- Authorized Payment and Virtual POS Institutions:To licensed financial institutions encrypted at banking standards in order to carry out secure payment transactions.
- E-Invoice and IT Infrastructure Providers: To our technical business partners with confidentiality agreements for the purpose of creating your legal e-Archive invoice, system backups and sending SMS/E-mail notifications.
- Authorized Public Institutions and Organizations: In case of binding requests from legally authorized judicial authorities, consumer arbitration committees, law enforcement forces or administrative authorities in accordance with the legislation.
6. Storage Period and Destruction of Personal Data
Your personal data is stored on secure servers for the maximum period necessary for the purpose for which they are processed and the legal statute of limitations (usually 3 to 10 years) stipulated in the applicable legislation (Turkish Commercial Code, Tax Procedure Law, Consumer Legislation and Electronic Commerce Legislation).
Personal data whose legal retention period has expired or the purpose of processing has ceased to be deleted, destroyed or anonymized, ex officio or upon the application of the data owner, during the first periodic destruction period in accordance with our Personal Data Storage and Destruction Policy.
7. Your Rights Under KVKK Article 11
In accordance with Article 11 of the Personal Data Protection Law No. 6698, you can exercise your following rights by applying to our company as a data owner:
- Learning whether your personal data is being processed,
- Requesting information if your personal data has been processed,
- Learning the purpose of processing your personal data and whether they are used for their intended purpose,
- Knowing the third parties to whom your personal data is transferred at home or abroad,
- Requesting correction of your personal data if it is incomplete or incorrectly processed,
- Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK,
- Requesting correction, deletion or destruction to be notified to third parties to whom your personal data has been transferred,
- Objecting to the emergence of a result against you by analyzing the processed data exclusively through automatic systems,
- Requesting compensation in case you suffer damage due to unlawful processing of your personal data.
8. Application Procedure and Communication to the Data Controller
You can submit your requests regarding your rights listed above to our company through the following channels in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller:
- With Written and Wet Signed Petition: Cevizli Mah. Ulubey St. Nursanlar A Blok No:4A İç Kapı No:113 Kartal İstanbul, by presenting your ID in person or through a notary public,
- By Registered E-Mail: From your e-mail address previously registered and confirmed in our system, to [email protected],
- Registered Electronic Mail (KEP): With secure electronic signature or mobile signature to the address [email protected]
Our company will finalize the requests in the application free of charge as soon as possible and within 30 (thirty) days at the latest, depending on the nature of the request. However, if the transaction requires an additional cost, the fee in the tariff determined by the Personal Data Protection Board may be charged.